About Product
What makes Bisite‘s blinds different from other blackout blinds?
Bisite's new generation of fully opaque blinds feature a unique track design and new manufacturing techniques. Unlike ordinary curtains or other blinds, it can achieve the effect of "total darkness", ensuring that the interior of the room or other environments are completely dark. Combined with the heat insulation and noise reduction functions of the fabric, it strives to provide high-quality sleep conditions, allowing you to sleep peacefully and enjoy life!
Can the white fabric blinds also completely block all the light?
Yes, although the fabric colors are different, all the colors can achieve the effect of complete light blocking.
Is Bisite's blinds suitable for all window types?
Bisite is designed to fit most standard window types, but there are a few considerations.
Bisite blinds won't fit windows that are not square. Additionally, the blinds require at least 1.18 inches of unobstructed recess space for proper installation. If your window doesn't meet these criteria, Guard may not be suitable for you.
Here's a list of compatible and incompatible window types to help you determine if our product is the right fit for your home:
✅European Windows
✅Tilt-and-Turn Windows
✅Fixed Windows
✅Sliding Windows
✅Casement Windows
✅Hung Windows
✅Sash Windows
✅Bay Windows
✅Awning Windows
✅Skylights
What materials is Bisite Blinds made from?
Does Bisite require any special maintenance?
Does Bisite require any special maintenance?
Bisite is low-maintenance. The non-woven polyester fabric resists dust and stains, requiring only occasional cleaning with a damp cloth. No special cleaners or treatments are necessary.
Is Bisite safe for homes with children and pets?
Yes, Bisite is cordless, which eliminates the risk of cord-related accidents. According to safety studies, cordless designs significantly reduce the risk of entanglement.
Can Bisite be installed on sliding doors or other non-standard openings?
Bisite can be installed on sliding doors, offering effective light control and privacy. However, ensure your sliding door meets these specifications before ordering:
- Size: Your sliding door should not exceed a maximum width of 138 inches and a maximum height of 78 inches.
- Obstructions: Make sure there are no obstructions that could interfere with the smooth operation of the blinds.
- Bottom Frames: Be aware that bottom frames might pose a tripping hazard.
- Sealing: Ensure your sliding door fully seals when closed to achieve optimal light control and privacy.
- Recess: A minimum recess of 1.18 inches is required for proper installation.
How does Bisite look from the outside?
The interior of the Bisite matches your fabric choice, while the exterior is always Quartz to reflect light. If you select Graphite, the interior side will be Graphite, but the exterior will remain Quartz. This design ensures a uniform appearance from the outside and is intended to reflect light.
Does Bisite block out street noise?
Bisite dampens outside noise to create a quieter space, but it doesn’t completely block out all sound.
About Measuring
How do I measure my windows for Bisite?
To ensure correct measurements, please read our Measuring Guide. It's important that your measurements are accurate and precise, as they are crucial for the blinds to fit properly. Incorrect measurements will result in the blinds not fitting your windows.
Do I need to make any deductions when measuring?
No, provide the exact measurements of your window, and we will make the necessary deductions for a perfect fit. You don’t need to adjust your measurements.
Should I round up or down to the nearest 1/16" when taking my window measurements?
It’s important to be as precise as possible when measuring to ensure your blinds fit correctly. If unsure, round down to the nearest 1/16".
I think I made a mistake measuring my window, what should I do?
If you believe you made an error in your measurements, contact our customer service team immediately. We may be able to assist before the blinds are manufactured.
About Installation
How do I install Bisite Blinds?
To install Bisite Blinds, follow our step-by-step instructions in our Installation Guide.
What tools do I need to install Bisite Blinds?
No tools are needed to install your blinds. The blinds come with all the necessary assembly parts and tools.And both the installation and design are carried out without the need for drilling holes.
Can I install the blinds on skylights?
Bisite may not fit windows that are out of square by more than 1.5 inches in width or height. Additionally, the blinds require at least 1.18 inches of unobstructed recess space for proper installation. If your skylight or window doesn't meet these criteria, Bisite may not be suitable. For drywall installations without a supporting structure, you’ll need to use drywall anchors for added support.
What surfaces can I install Bisite on?
Bisite can be installed on virtually any surface, including wood, drywall, plaster, and brick, with the help of a weather strip—no screws or wall anchors are needed.
How many people do I need to install Bisite?
In most cases, Bisite can be installed by one person. However, for larger-sized blinds, having a second person to help may make the process easier and ensure proper alignment.
Where can I find the installation instructions?
You can find the complete installation instructions, including a step-by-step guides and video, on our Installation Guide.
About Shipping
Do you offer free shipping?
Yes, basically we offer free ship services to the vast majority of countries and regions around the world.
When will my order ship?
Because Bisite is a product specifically customized for different window sizes, we will ship it after the production is completed. This usually takes 1 to 3 weeks.
What countries do you ship to?
We ship worldwide.
Has my order shipped?
As soon as your order is shipped, we'll send you a shipping confirmation email with tracking information. If you believe your order should have shipped but haven’t received the confirmation, please contact us at services@bisiteblinds.com. Including your order number will help us resolve the issue faster.
Where is my package?
You should have received an email confirmation with your tracking number once your order shipped. Be sure to check your spam folder. If you still can’t find it, please contact us at services@bisiteblinds.com, and we’ll assist you.
Do you ship to PO boxes or military addresses?
No, we do not ship to PO boxes or military addresses.
Warranty & Returns
What is your return policy?
Return Policy
At Bisite, we are committed to ensuring your satisfaction with our products. We offer a 30-day return policy for your convenience. Please review the details below to understand our return process:
Damaged or Missing Parts
If your product arrives damaged or with missing parts, please contact us within 7 days of receiving your order. We will produce and ship a replacement product or send the missing parts within 10 working days, free of charge.
30-Day Return Policy
If you wish to return your product, you may do so within 30 days of receiving it. Please note the following:
- We offer free returns within the 30-day period.
- To initiate a return, contact our customer support team at services@bisiteblinds.com. We will provide you with a return label and instructions on how to return the product.
- The product does not need to be in its original condition or packaging to be eligible for a refund.
Refunds
We will issue your refund within 5-10 business days of receiving the returned product. Please note that it may take additional time for your bank or credit card company to process and post the refund.
For any questions or concerns about your return, please reach out to us at services@bisiteblinds.com.
How do I initiate a return?
To initiate a return, please contact our customer support team at services@bisiteblinds.com within 30 days of receiving your product. We will provide you with a return label and detailed instructions on how to return the product. Once we receive the returned item, we will process your refund or exchange, depending on your request.
How does warranty work?
Bisite is covered by a one-year warranty from the original date of purchase. Bisite warrants to the original purchaser that the product is free from defects in material and workmanship for a period of one year. This warranty applies only to defects resulting from manufacturing errors and does not cover damage caused by misuse, neglect, improper installation, alterations, or any use unintended by the manufacturer.
If your Bisite is found to be defective in materials or workmanship within the one-year warranty period, Bisite will, at its sole discretion, either replace the defective product or repair the defective parts free of charge. This warranty does not cover any damages caused by external factors such as heat, solvents, or physical impact.
This warranty is limited to the original purchaser and is non-transferable. It does not affect your statutory rights. This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. No representative or person is authorized to assume liability on behalf of Guard in connection with the sale or use of this product.
Bisite is not liable for any incidental, indirect, or consequential damages resulting from the use or inability to use the product. To claim your warranty, please contact us at services@bisiteblinds.com.
How do I initiate a warranty claim?
To initiate a warranty claim, please contact our customer support team at services@bisiteblinds.com with details of the issue. We will provide you with instructions on how to proceed, including any necessary steps for returning the product if required. Once we review and verify the claim, we will either send replacement parts or replace the product based on the warranty terms.
Where is my package?
You should have received an email confirmation with your tracking number once your order shipped. Be sure to check your spam folder. If you still can’t find it, please contact us at services@bisiteblinds.com, and we’ll assist you.
Do you ship to PO boxes or military addresses?
No, we do not ship to PO boxes or military addresses.