About Us

We understand the modern struggle for a good night's sleep. In a world of urban hustle, workplace stress, and unpredictable schedules, your precious moments of rest—be it a well-deserved lazy morning, a recovery day off, or after a night shift—are sacred. Yet, too often, they are shattered by intrusive sunlight leaking through ordinary curtains and blinds.

That's why we exist. We are dedicated to solving one specific problem: the failure of conventional window coverings to deliver true, total darkness.

We engineer and craft blackout blinds with a single-minded purpose: to be utterly reliable. Every product is designed to create your ideal sleep sanctuary—a perfectly dark environment that lets you rest deeply and wake up refreshed on your own terms.

Our commitment to your peace of mind and safety is certified. Our materials and products meet rigorous standards, backed by SGS certification.

Because when you finally have a chance to sleep, nothing should get in your way.
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FAQs

About Product
What makes Bisite‘s blinds different from other blackout blinds?

Bisite's new generation of blackout blinds feature our latest track design and manufacturing process, engineered to achieve absolute light blocking. This ensures your room stays in a state of total darkness, even in the middle of the day.

Beyond superior light elimination, Bisite blinds are designed for the modern home. Compared to older models on the market, our minimalist design is sleeker, takes up less space, and offers a cleaner aesthetic.

We've also upgraded the fabric. By adding an aluminum foil layer—a feature absent in most standard blinds—our blinds significantly improve thermal insulation and noise reduction, creating a more comfortable and peaceful environment.
Can the white fabric blinds also completely block all the light?

Yes, although the fabric colors are different, all the colors can achieve the effect of complete light blocking.
Is Bisite's blinds suitable for all window types?

Bisite is designed to fit most standard window types, but there are a few considerations. 

Bisite blinds won't fit windows that are not square. Additionally, the blinds require at least 1.18 inches of unobstructed recess space for proper installation. If your window doesn't meet these criteria, Bisite may not be suitable for you. 

Here's a list of compatible and incompatible window types to help you determine if our product is the right fit for your home:

✅European Windows

✅Tilt-and-Turn Windows

✅Fixed Windows

✅Sliding Windows

✅Casement Windows

✅Hung Windows

✅Sash Windows

✅Bay Windows

✅Awning Windows

✅Skylights
What materials is Bisite Blinds made from?

frame is made from durable aluminum alloy, and its fabric features a non-woven polyester honeycomb design with an aluminum reflective layer inside.
Does Bisite require any special maintenance?

Bisite is low-maintenance. The non-woven polyester fabric resists dust and stains, requiring only occasional cleaning with a damp cloth. No special cleaners or treatments are necessary.
Is Bisite safe for homes with children and pets?

Yes, Bisite is cordless, which eliminates the risk of cord-related accidents. According to safety studies, cordless designs significantly reduce the risk of entanglement.
Can Bisite be installed on sliding doors or other non-standard openings?

Bisite can be installed on sliding doors, offering effective light control and privacy. However, ensure your sliding door meets these specifications before ordering:

  • Size: Your sliding door should not exceed a maximum width of 138 inches and a maximum height of 78 inches.
  • Obstructions: Make sure there are no obstructions that could interfere with the smooth operation of the blinds.
  • Bottom Frames: Be aware that bottom frames might pose a tripping hazard.
  • Sealing: Ensure your sliding door fully seals when closed to achieve optimal light control and privacy.
  • Recess: A minimum recess of 1.18 inches is required for proper installation.
Does Bisite block out street noise?

Bisite dampens outside noise to create a quieter space, but it doesn’t completely block out all sound.

About Measuring
How do I measure my windows for Bisite?

To ensure correct measurements, please read ourMeasuring Guide.It's important that your measurements are accurate and precise, as they are crucial for the blinds to fit properly. Incorrect measurements will result in the blinds not fitting your windows.
Do I need to make any deductions when measuring?

No, provide the exact measurements of your window, and we will make the necessary deductions for a perfect fit. You don’t need to adjust your measurements.
Should I round my measurements up or down?

If you measure 145.38 cm, just keep one decimal and enter 145.4 cm. If it’s 145.34 cm, enter 145.3 cm. That’s it.

About Shipping
Do you offer free shipping?

Yes, basically we offer free ship services to the vast majority of countries and regions around the world.
When will my order ship?

Because Bisite is a product specifically customized for different window sizes, we will ship it after the production is completed. This usually takes 1 to 3 weeks.
What countries do you ship to?

We ship worldwide.
Where is my package?

You should have received an email confirmation with your tracking number once your order shipped. Be sure to check your spam folder. If you still can’t find it, please contact us atservices@bisiteblinds.com, and we’ll assist you.
Do you ship to PO boxes or military addresses?

No, we do not ship to PO boxes or military addresses.

Warranty & Returns
What is your return policy?
Our Commitment to Your Satisfaction

We are committed to ensuring your satisfaction with our products. We offer a 30-day return policy for your convenience. Please review the details below to understand our return process:

Damaged or Missing Parts

If your product arrives damaged or with missing parts, please contact us within 7 days of receiving your order. We will produce and ship a replacement product or send the missing parts within 10 working days, free of charge.

30-Day Return Policy

If you wish to return your product, you may do so within 30 days of receiving it. Please note the following:

  • We offer returns within the 30-day period.
  • If you need to return the product, please contact our customer support team via services@bisiteblinds.com. They will provide you with the relevant instructions for handling the return.
  • The product does not need to be in its original condition or packaging to be eligible for a refund.
Refunds

We will issue your refund within 5-10 business days of receiving the returned product. Please note that it may take additional time for your bank or credit card company to process and post the refund.

For any questions or concerns about your return, please reach out to us at services@bisiteblinds.com
How do I initiate a return?

Please contact our customer support team by email at services@bisiteblinds.com within 30 days of receiving your order. We'll provide you with detailed return instructions. Upon receipt of the returned item, we will process a refund or exchange as requested.
How does warranty work?

Bisite is covered by a one-year warranty from the original date of purchase. Bisite warrants to the original purchaser that the product is free from defects in material and workmanship for a period of one year. This warranty applies only to defects resulting from manufacturing errors and does not cover damage caused by misuse, neglect, improper installation, alterations, or any use unintended by the manufacturer.

If your Bisite is found to be defective in materials or workmanship within the one-year warranty period, Bisite will, at its sole discretion, either replace the defective product or repair the defective parts free of charge. This warranty does not cover any damages caused by external factors such as heat, solvents, or physical impact.

This warranty is limited to the original purchaser and is non-transferable. It does not affect your statutory rights. This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. No representative or person is authorized to assume liability on behalf of Bisite in connection with the sale or use of this product.

Bisite is not liable for any incidental, indirect, or consequential damages resulting from the use or inability to use the product. To claim your warranty, please contact us at services@bisiteblinds.com.
How do I initiate a warranty claim?

To initiate a warranty claim, please contact our customer support team atservices@bisiteblinds.comwith details of the issue. We will provide you with instructions on how to proceed, including any necessary steps for returning the product if required. Once we review and verify the claim, we will either send replacement parts or replace the product based on the warranty terms.
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